Once accepted, the buyer is in charge of the shipment and should organise it as soon as possible (except in the case of a return of faulty Goods). Can I return an item?Ĭonsumers based in the UK and European Union can request to return the Goods on Vinterior up to 14 days after the Goods have been received. To cancel the order, the Customer must follow the cancellation procedure on the Site by clicking on Create Cancellation on the order page. If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable.

If in doubt, the Customer can contact the Vendor via the Site. The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the customer’s specific requirements. If a Customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order on the Site and receive a refund. Should you have any questions regarding your transaction, please contact the Vendor in the first instance. If the Customer is unsure about an item's condition, dimensions, quantity, or description, they can send their questions to the item’s Vendor by clicking on Ask the seller on the listing page of the Site.Ĭustomers shall receive the same level of consumer protection on purchases irrespective of whether they are buying from a Professional Vendor or Non-Professional Vendor. To protect our Customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions, and details before purchasing anything on the Site, and then again upon delivery or pickup. Our Terms of sale were designed to treat both Customers and Vendors (including Professional Vendors and Non-Professional Vendors (as defined in the Site Terms)) fairly, in order to make the shopping/selling experience with Vinterior just as exceptional as the items.

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